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Return Policy

Overall Return Guidelines

These are Rocketiaq.com’s Overall Return Guidelines applicable only to products purchased by you directly from the Rocketiaq.com website. All returns must meet the overall guidelines in order for the individual return policy to apply.

  • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Rocketiaq Customer Service through any of the channels provided on our Contact Us
  • Products that are received by Rocketiaq in any of the following conditions are not eligible for return and may be rejected. 
  • Any product not purchased from Rocketiaq.com
  • Any product that does not exhibit the described reason for the return. (i.e., a return initiated for a DOA product that powers on and works properly upon inspection.)
  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, wiring, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.
  • Any product that exhibits physical damage. If you received your product damaged, please read our Received Package Guideline
  • Any product which appears tampered, customized, or altered in any way.
  • Any product that is returned with markings or writing made by customer on the original box is not eligible for return.

 

Standard Return Policy

 This is our standard return policy. Items covered by this policy (those products for which Rocketiaq States “This item may be returned for a replacement or refund within 30 days only”) must be returned to Rocketiaq within 30 days of receiving date for this policy to apply.

            Within 30 Day Standard Return Policy

if you proceed to process your return within the items return policy period, you will receive a prepaid return label at no charge and a full refund to the original form of payment for the following items: 

  • Defective items (No fault of customer)
  • Unopened items returned in the original condition as shipped.
  • Wrong item shipped or item does not match what was shown on the Rocketiaq website. 

          You receive

  •     100% of the item’s purchase price and free shipping label.

 

After 30 Day up to 1 year Return Policy

if you proceed to process your return beyond the items return policy period, you will receive a prepaid return label partial refund to the original form of payment for the following items:

  • Non-defective items that are returned opened beyond the item’s return policy period
  • Unopened items returned in the original condition as shipped.

      You receive

  • 85% of the item’s purchase price
  • Prepaid shipping label.

 60 pounds or greater Return Policy.
• Non-defective items that are returned opened

• Unopened items returned in the original condition as shipped.
   

    You receive:

  • Amount paid minus cost of return.
  • Prepaid shipping label.

   Standard Return Policy still applies for the following reasons:
    •
Wrong item shipped or item does not match what was shown on the                       RocketIAQ website.
   •
Defective items (No fault of customer)

   You Receive:

  •     100% of the item’s purchase price and free shipping label.

 

Partial refund or Rejected.

 You may receive a partial refund to the original form of payment for the items listed below. Returns for these reasons will require customer service assistance.

  • Returns received in any of the following conditions maybe rejected or may receive a partial refund.
    • Items not in original condition, damaged, missing, accessories, UPC code or showing obvious misuse not due to Rocketiaq error. Please visit Received Package Guideline
    • Physical user damage.
      • Up to 50% of the item’s purchase price
      • Rejected items will be returned to the customer. 
  • No orders over 1 year qualifies for return or exchange.

 

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